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ISO 20000 – Information Technology Service Management System

ISO 20000 is an Information Technology Service Management (ITSM) system for organizations that rely on IT services.

What is ISO 20000?

ISO 20000 is an Information Technology Service Management (ITSM) system for organisations that rely on IT services. It is sometimes also referred to as the ISO/IEC 20000 standard. The standard comprises of nine parts:

ISO 20000-1: IT service management system specifications
ISO 20000-2: Guidance on the application of service management system
ISO 20000-3: Guidance for service providers
ISO 20000-4: Process assessment model
ISO 20000-5: Exemplar implementation plan for ISO/IEC 20000-1 and how to achieve the requirements
ISO 20000-9: Guidance for the use of ISO 20000-1 for cloud services
ISO 20000-10: Core concepts and terminology of ISO/IEC 20000
ISO 20000-11: Relationship between ISO/IEC 20000-1 and ITIL
ISO 20000-12: Relationship between ISO/IEC 20000-1 and CMMI-SVC
ISO 20000-1 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve service management system. The requirements for ISO 20000-1 include design, transition, delivery and improvement of services to meet the specified service agreements. ISO 20000-1:2011 is the latest version of the ISO 20000-1 standard that provides a set of requirements for an IT service management system.

The sections in the ISO 20000-1: 2011 IT service management system are:

Scope
Normative references
Terms and definitions
Service management system general requirements
Design and transition of new or changed services
Service delivery processes
Relationship processes
Resolution processes
Control processes

Benefits of ISO 20000

ISO 20000 helps organizations respond to the increasing service demands and changing service delivery environments. Here are a few reasons why you may want your organization to be ISO 20000 certified:

Achieve International Standards:

ISO 20000 is an internationally recognised standard for IT service management. It gives your organization a competitive advantage and builds credibility in the marketplace. You stand a chance to get more business opportunities since most customers prefer to do business with ISO 20000 certified companies.

Reduced Response Time and Interruptions:

A robust IT service management system is crucial for many organizations. By following a standardized service management system, you can boast of reduced response time and interruptions to IT service. This helps distinguish you in the marketplace and gain the trust of customers and other stakeholders.

No Need for Multiple Certifications:

One of the biggest benefits of following an internationally recognized standard for IT management system is that the businesses operating in multiple locations across the globe do not need location or country-specific registrations or certifications. They can leverage their conformance to ISO 20000 to do business in any location in the world.

Committing to ISO 20000 Information Technology Security Management standard is going to be the right choice for your organization. Getting an internationally recognized certification also demonstrates your innovative and forward-thinking approach making you appear as a thought leader in the industry.

Globus is an independent certification body that provides ISO 20000-1:2011 certification in addition to other certifications to organizations across the globe

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